FREQUENTLY ASKED QUESTIONS - FAQS
What is a MUD?
MUD is an acronym for Municipal Utility
District. It is a special government entity
of the State of Texas. A MUD’s main function
is to provide water and wastewater services
within its boundaries. A MUD may collect
taxes, charge for services, condemn
property, and
make regulations to accomplish its purposes. MUDs are regulated by the Texas Commission
on Environmental Quality.
When are water meters read?
On or about the 20th to the 22nd of each
month.
What do I do if there is a leak?
The location of the leak determines your
course of action. If the leak occurs on the
house side of your water meter, it is the
homeowner’s responsibility and calling your
favorite plumber might be in order. If the
leak occurs around your meter or on the
street side of it, please contact the
District’s operator, H2O Consulting at
281-861-6215 which is their 24 hour service
number.
If low water pressure is my problem?
Contact the District’s operator, H2O
Consulting at 281-861-6215.
What steps should I take if I think my
water bill is high?
- Check your automatic sprinkler system
for leaks. Check timers for possible
resetting after a power outage. Replace back
up batteries annually.
- Check for leaking toilets
- Check for leaking outside faucets
- Check your water meter reading with what
is printed on your bill. If you think a
mistake has been made, call the District’s
operator H2O Consulting at 281-
861-6215 during work hours and ask for a
reread on you meter.
If water quality problems are occurring?
Flush your house lines by running water
at different taps in your house for about 5
minutes. If the problem remains, contact the
District’s operator, H2O Consulting at
281-861-6215.
What if I have sewer problems?
A back up occurring through out your
entire house indicates that a main sewer
line is clogged. Contact the District’s
operator, H2O Consulting at 281-861- 6215
which is their 24 hour service number.
However, if the back up occurs at just one
location in your house, this is indicative
of a clog within the pipes of your house and
is a responsibility of the homeowner.
What should I do about a clogged storm
drain?
Harris County is responsible for the
storm water drainage system. It is important
that homeowners do not put anything down
these drains other than water. First and
foremost it is against the law and second, a
clogged storm water drain can wreak havoc in
a localized areas by creating street
flooding and if the rain is heavy enough,
house flooding.
Who should I report damage to MUD
facilities
(fire hydrants, valves, manholes, etc)?
Contact the District’s operator, H2O
Consulting at 281-861-6215 which is their 24
hour service number.
Do I have to worry about obtaining fresh
water during a natural disaster event, such as a
hurricane?
As long as the water plant facility does
not suffer damage to its ability to pump
water, ample water should be available to
the District. The Board recently had a
generator installed to provide backup power,
so that the plant continues to pump water,
even in the event of a power outage.
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